FAQ

Shipping

goatPIERROT.com ships via the United States Postal Services (USPS) First Class Mail. This service provides tracking. Once your order is packed and dropped in the mailbox, it is unfortunately out of my control.

Returns + Refunds

I cannot at this time offer returns or refunds for items lost in the mail. 

If your package is returned to my P.O. Box because the address provided was invalid, I will notify you via email and send an invoice to cover the costs of a new shipping label.

 

I ordered internationally and my order has still not arrived?

International orders can take anywhere from 2 to 12 weeks to arrive, and in some cases longer. Once your package is in the system, it’s out of my control, unfortunately.

When you check the tracking, if the package is marked as “in-transit,” it means that it’s still moving through the system and is not lost.

If you have any questions about your order, please email me at goatpierrot@gmail.com (include your order #)

Keep in mind that your country may charge a customs fee. This is a fee that is out of my control and is not associated with me/shipment price.